Case study: Red Hat turns to Blue Jeans for cloud-based collaboration

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As a rapidly growing company with more than 6,000 employees across the globe, Red Hat invests in various communications solutions to help their teams stay connected and engaged, including, traditional video conferencing room systems, web conferencing services and a Reservationless-Plus audio conferencing service.

The Challenge

With a freedom-minded culture and open source values, Red Hat employees are given the green light to use technologies that they choose to enable collaboration with colleagues, partners and customers. With hundreds of solutions available on the market, Red Hat’s IT organization supports a wide variety of collaboration tools. With so many tools in use, Red Hat’s IT team struggled with supporting their growing user base and providing users with a dependable solution that worked across different platforms while providing the high-quality face-to-face experience users desired.

The Solution

Red Hat was intrigued when they heard about the Blue Jeans service. A leader in open cloud technologies, Red Hat bought into the Blue
Jeans premise that meetings should be easy, accessible and interoperable — it shouldn’t matter how people connect but that they can, from anywhere, with any technology, including those they already had in place. Red Hat also liked the fact that as a cloud solution there was no risk or long-term commitment to get started with Blue Jeans.

“The Blue Jeans service is a big step forward in simplifying our commitment to provide an easy and open collaborative environment for our employees across the globe,” says Ashley Azzopardi, Principal Advanced Communications Engineer at Red Hat.

The Benefits

Red Hat’s collaboration strategy has improved significantly since moving to Blue Jeans. Blue Jeans and Red Hat worked together to ensure that Blue Jeans worked seamlessly with Red Hat Enterprise Linux, which has not only benefited Red Hat, but also helped Blue Jeans ensure a quality experience for any user on Red Hat Enterprise Linux.

Blue Jeans’ intuitive, unified interface means users are less intimidated to schedule, host and join meetings on their own. Having users on a single platform also makes it easier for Red Hat IT to support and troubleshoot issues, and Blue Jeans’ support of a broad range of platforms, including the open standard SIP and standard web browsers, was important to Red Hat.

The Blue Jeans web browser option has improved the experience for users connecting from the desktop, so much so, that Red Hat has seen a drop in the use of consumer-based video applications. Blue Jeans brings everything together and fits the Red Hat culture. It’s a win-win for everyone!

“With Blue Jeans a meeting is just a meeting. Users simply schedule a meeting – not an audio conference, web conference or video meeting. With Blue Jeans it all comes together under one platform, and best all everyone is happy,” concludes Azzopardi.

About Author

Gary Eastwood

Gary Eastwood has over 15 years of experience as a technology and business journalist and editor. He has held editorship positions on customer magazines for Microsoft, CSC, and EDF, as well as on B2B magazine Mobile Enterprise. He is the former Deputy Editor of Computer Business Review. In a freelance role, Gary has contributed numerous features and articles to a broad range of publications, including New Scientist, Computer Weekly, MIS, Marketing Week, Corporate Financier, Real Business, Wireless Business Review, and driven marketing communications projects for clients, such as Intel, the Confederation of British Industry, IBM, Logicalis, the Department of Trade & Innovation, and many others. Gary has written many white papers on a range of ITC subjects for Datamonitor. He is also an editorial photographer and business videographer, and has authored and ghost-written four books on photography. He is the Co-Director of EastwoodMiddleton Publishing, which provides contract/customer magazines for a growing list of clients, and publishes the B2B magazine for business leaders, Strategist.