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Videos

A selection of the most popular business and technical videos covering all aspects of communications technology from the Unified Communications Expo Seminar Programme

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09 Apr 2014

Beyond the VoIP / UC Hype

Steve Leaden

When it comes to VoIP and Unified Communications, what are enterprises actually buying, deploying and using?

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09 Apr 2014

Improving the Success of Digital Innovation through Collaborative and Shared Leadership

In this keynote, Hampshire County Council CIO, Jos Creese explains why CIOs take a lead role in digital innovation, but explores why there needs to be a exploring how this is achieved through collaborative and shared leadership.

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09 Apr 2014

BYOD - or is it really UYOD? Effective Communications Management for Touch Devices

Gage Networks
David Kennedy

It's no longer simply BYOD. For a growing number of employees it is becoming UYOD - use your own device(s) for mobile working. How can an IT Manager ensure a unified user experience across any and every device and what are the business benefits of doing so?

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09 Apr 2014

WebRTC - Changing the Connected World?

Tim Panton

WebRTC is an emerging voice and video standard from the IETF and W3C, its presence on 1billion browsers challenges us to apply the lessons from the web to realtime communications. This will result in some fundamental changes in the way a business connects with customers and staff.

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09 Apr 2014

The Cloud Brings a Silver Lining to Unified Communications

Mitel
Stephen Brown

The cloud provides an opportunity for powerful business collaboration, economies of scale, greater productivity and easier access to ongoing technology advances. Discover why Unified Communications from Mitel is ideal for the cloud and how to derive maximum value while transforming your existing communications into a competitive advantage.

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09 Apr 2014

Down to business: Adoption strategies for building a collaborative culture

This session will focus on the practicalities of how you drive adoption of collaborative tools and working practices as part of an initiative to build a collaborative culture within your organisation. Drawing on real world examples from MWD's research, it will offer best practice tips and highlight pitfalls to avoid.

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09 Apr 2014

The Rise of the Humans (Business Reimagined Part II)

Microsoft
Dave Coplin

Everywhere you look it feels like technology is taking over, but instead of succumbing to the information deluge, automation and endless filtering, we should focus on using technology to cut through the haze and reimagine how we live, work and do business. Technology, is not for the machines but instead is the ultimate platform for the rise of humans.

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09 Apr 2014

Utilising social customer service as a catalyst for change

Interacting with customers over social channels is transparent, volatile and carries greater upside and downside relative to traditional forms of customer service. Therefore service standards, customer journeys, product quality and corporate policy are all on show as testament to a brand's true colours.

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Editorial & Analysis

Guy Clapperton provides editorial insight and in-depth analysis in our regular bulletin on the communication technology market. Read the latest articles from our range of experts, guest bloggers and contributors.

Where are we going with this?

14 Jul 2014

Unified Communications has been around as a concept for some time now. It’s taken some unexpected turns, so will there be any more to come? The desk phone appears to be on its last legs, for example…

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IP EXPO EUROPE, 8-9 October 2014 ExCeL London. Powering the Digital Enterprise. Incorporating Cyber Security Expo and Data Centre Expo

Unified Communications: Used but not identified?

14 Jul 2014

Yet another survey has emerged identifying the fact that Unified Communications is becoming ubiquitous but this one has a twist – the IT professionals who operate it don’t know what it’s called, it says.

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Polycom talks healthcare

14 Jul 2014

Unified Communications delivers many benefits not just in general terms but also in the specific niches it serves. UC Insight spoke to Andrew Graley, Healthcare, Education and Government director at Polycom, specifically about the healthcare market.

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Editorial: Do UC manufacturers have vested interests in confusion?

30 Jun 2014

You might think I’m barking up completely the wrong tree here and in a way I hope I am. But at the Connected Business Show at Olympia this year there seemed to be a marked suspicion among certain attendees – almost as if the UC manufacturers were picking on them.

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Voxbone leads with WebRTC

30 Jun 2014

Infrastructure provider Voxbone has added WebRTC to its networks, so that end client companies and their customers should benefit from it without the need to install loads of networking equipment. Dries Plasman, Voxbone’s VP marketing and product management, spoke to UC Insight about it.

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Directory

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